About Us

1.We are The Story Collection (ABN 47 282 369 378) and this document is our Privacy Policy.

  • We are not bound to strictly comply with the Australian Privacy Principles, but we think it’s important to show you what information we collect and what we do and don’t do with your information.

​​Our Services interact with your Personal Information

The nature of the services we provide means we gather and curate intimate stories which could contain personal information and potentially sensitive information.

  • You’re responsible for the information you give to us.

2. This policy applies when you visit our Sites
You accept this Privacy Policy by:

  • accessing our Sites (which includes our website thestorycollection.com, our presence on third-party applications such as social media platforms including Instagram and Facebook),

  • sending us information (such as an email or form),

  • buying products & services from us, or

  • as set out in our Consulting Service Terms.

Once accepted, the terms in this Privacy Policy apply to information about you that we hold or collect in the future.

Your Information Is Yours

3.Correcting and accessing your information
You can ask for details of personal information we hold about you. We may charge a reasonable fee for preparing and providing you that information. 
If information we hold about you is irrelevant or incorrect, please let us know so we can fix it.

4.Opting out: Changing your preferences
You can opt out of marketing messages any time by clicking on the link to unsubscribe or asking us.

Collecting Your Information

5.Kinds of information we collect
When we collect personal information, we do so in line with this Privacy Policy.

  • You don’t have to give us personal information, but if you don’t, we might not be able to provide you our services or give you access to certain Site features.
         For example: We can’t contact you if we don’t have your contact details.

Depending on how we interact with you, we might collect some or all the following information:

Name, age, email address, date of birth, address, phone number

Audio recordings of your voice, the meta data for that recording (such as location and time of recording)

Social: Gender, social media details, accounts like Google, images of you, your preferences, and opinions

Device: Device type, IP address, browser type, operating system, location, device, and network info

Actions: How you interact with our Site, browser session & geo-location data, search queries & browsing behaviour & search history, details of enquiries you make about our products or services

Financial: Purchases, payment method (via 3rd party payment processor), products bought, bank account

Content: Contents of messages, stored documents & media, any sensitive information (as set out below)

Location: Delivery address, geo-tag location, publicly available check in location data on social media

​We do not intentionally collect sensitive information.

Storing Information

6.How do we store & secure information?
To help stop unauthorised access or disclosure, we have general physical, electronic & management processes to securely store personal information & help protect it from misuse, loss, unauthorised access, modification & disclosure.

  • Whilst we take measures to safeguard against unauthorised disclosures, we can’t assure you you’re your personal information won’t be disclosed in a way that is inconsistent with this Privacy Policy.

  • We do not guarantee the security of any information transmitted to or by us over the Internet or via post.

​​How We Use Your Information

7.Why we collect, use, and share your information
  • To deliver Services to you that involve your information
  • To create and deliver our Services to others which incorporates your information
  • To communicate with you, to market our products and services to you, to tell you important service updates
  • To verify identity or address and delivery information
  • To provide Site functionality
  • To take payment and to give refunds
  • For internal record keeping, invoicing, and billing
  • For analytics, market research and business development, including to run and improve our Site
  • For marketing, to send you promotional information about us or others we think you might be interested in
  • To comply with legal obligations or to resolve disputes
  • To consider your application to join our team

How We Share Your Information

8.We might share your information
We might share your personal information with:
  • Our platform provider for voice recording and editing
  • Our service providers, such as IT service providers, data storage, web-hosting and servers, marketing, advisors and payment systems operators
  • Our employees, contractors, and related entities
  • Our existing or potential agents or business partners, sponsors, or promoters of any competition we run
  • Anyone we transfer our business or assets to
  • Credit reporting agencies, courts, or authorities if you do not pay for our goods or services
  • Authorised law enforcement agencies who follow legally required processes, or in connection with any actual or prospective legal proceedings, or to establish, exercise or defend our legal rights
  • Third parties who help us in providing services or  marketing to you.
  • Third parties to collect and process data, such as Google Analytics or other relevant businesses.

9.Sharing outside Australia
Some of our suppliers are outside Australia. We may share your information outside Australia.

  • Overseas suppliers might not be governed by the Privacy Act and might not comply with the Australian Privacy Principles. If those parties breach the Privacy Principles, you aren’t protected by the Privacy Act.

  • By giving us your information, you consent to us disclosing it outside Australia and acknowledge we don’t have to ensure overseas recipients manage your personal information in line with AU Privacy Law.

Extra information for specific users
  • Children will need parent or guardian permission. Story Collections are great for children of all ages but we do not specifically market our Services to children under the age of 13 years old.

EU General Data Protection Regulation
  • You may have further rights under the EU General Data Protection Regulation (the GDPR) if it applies to you.

Please contact us if you have any questions about how we manage your personal data.

​​Some Technical Details

10.Our voice recording platform
We use third party platforms to provide our Services to you
  • We use various suppliers in our service delivery.
  • Recording audio is a key part of our Service, so if you contribute to a Collection or buy our Services, you may also need to comply with our third party platform provider’s terms.
  • Our current recording platform provider is below. We recommend you review their terms and privacy policy:

Provider: Telbee/Instavox
See telbee.io/privacy#10 for more details.

11.Tracking and analytics
🍪 Cookies: Do we use cookies?
Yes, we may use cookies on our Site from time to time. Cookies are small text files placed in your computer's browser to store your preferences. On their own, cookies do not tell us personal information however, they let others like Google and Facebook, push our adverts to appear on your social media and online media as part of our marketing.
  • If you give us personal information, we may link this to the data stored in the cookie.

🚨 Web beacons: Do we use web beacons?
Yes, we may use web beacons from time to time. Web beacons are small pieces of code in a web page or email to monitor behaviour of site visitors and email recipients.
  • We use Google Analytics to collect and process data.
  • For details on how Google uses data when you use third party websites or apps, please search Google’s site.

12.Links to other websites
Our Sites may link to other websites & applications we don’t control. We don’t protect information you share with other websites.

13.Changes to this Privacy Policy
We will change this Policy if the way we manage your personal information changes or privacy laws change. When we do, we put the updated policy on our Sites and, if possible, we also let you know via email.

We’re Here To Help

14.Contact us if you have questions
​If you have any questions or notices about this Policy, please contact us, we are happy to help!

For more information on Australian privacy law, visit oaic.gov.au or contact OAIC via enquiries@oaic.gov.au.

We’re always looking to improve and appreciate your feedback.

Last updated: September 2021

Privacy Policy